Heading
Close X
Menu
The Kia Assured Programme offers an exceptional level of cover, including Kia Assured Assist to ensure that your car and its occupants are looked after should any unforeseen problems occur, either at the roadside, or at home. Kia Assured MOT Test Cover could protect you against the repair costs of an MOT failure. This document provides you with all the information you require for your Kia Assured Assist and MOT test cover. Please read it carefully to ensure that you are able to take full advantage of the benefits and cover it offers. Kia Assured is arranged by Kia UK Ltd and administered by Car Care Plan Limited. The products provided are not insurance policies but a guarantee provided directly by Kia UK Ltd. If you have any questions about the Kia Assured Warranty please contact Kia Assured Warranty Administration on 0344 573 8047.
The Kia Assured Assist product is one of the most comprehensive available providing the following cover:
Roadside Assistance- We will provide assistance following a break-down due to mechanical or electrical failure, tyre puncture, or road traffic accident, which immediately renders the vehicle immobile.
Home Start - Gives you breakdown assistance following a breakdown at or within one mile radius of your home address.
Nationwide Recovery - Provides recovery of an immobilised vehicle (including a caravan or trailer which was on tow at the time)and up to a maximum of five people to the nearest garage able to undertake the repair, if this is not possible at the time, you will be transported to your home, or your original destination.
IMPORTANT NOTE
This is only a summary of the cover available, The definitions, conditions and exclusions are shown below.
Kia Assured Assist
Definitions
IMPORTANT NOTE
Details of Kia Assured Assist cover may not reach Us by the time assistance is required. In this unlikely event, We will always assist customers, but before assistance can be provided, We will ask You to provide immediate payment for the service required by Credit or Debit card. A payment receipt will be sent to You in order for You to seek reimbursement from the administrator. This payment can be claimed back from Kia Assured Assist when Your details are confirmed as being on their records. Please contact Us if You have any questions concerning this procedure.
Tell the controller who answers Your call:
If Your Vehicle breaks down as defined, cover will be provided as follows:
If Your Vehicle breaks down due to mechanical or electrical failure, sustains a puncture or is involved in an accident, We will send help to the scene. We will arrange to pay call out fees and mileage charges needed to repair or assist with the Vehicle. If, in the opinion of Our recovery operator, they are unable to repair the Vehicle at the roadside We will assist in the following way:
Home Assist
We will dispatch one of Our recovery operators to Your home address or within a one-mile radius only.
Please note: Any repairs undertaken by Our recovery operators at their premises are provided under separate contract, which is between You and the garage. Caravans And Trailers If Your Vehicle breaks down and Your caravan/trailer is attached, provided that it is fitted with a standard towing hitch and does not exceed 23 feet in length, Your caravan/trailer will be recovered with Your vehicle at no extra cost.
Message Service
If You require, We will gladly pass on two messages to Your home or office to let them know of Your predicament and ease their worry.
Accident Cover
If Your Vehicle is involved in an accident rendering it immobile or illegal, We will transport Your Vehicle to a nominated local address within the United Kingdom.
Puncture Cover
If Your Vehicle sustains a puncture and You are unable to change the wheel, service will only be provided if your vehicle is carrying a serviceable spare wheel or inflation kit. If Your Vehicle was never provided with a spare wheel by the manufacturer and the inflation kit
is ineffective due to a badly damaged tyre, then We will provide service under the terms of the vehicle being immobilised.
In the event Your Vehicle is fitted with run-flat tyres and due to the time of day or local stock availability a replacement cannot be found within the 50 miles the Vehicle can be driven for on a run-flat tyre, You and Your Vehicle will be recovered to Your home or original destination in the same way as any other irreparable breakdown.
Toll Fees
We will pay ferry and toll fees ONLY within the confines of the United Kingdom and Northern Ireland as part of the recovery.
Battery-range anxiety (full electric vehicles only) and running out of fuel (non-electric vehicles)
If your electric vehicle runs out of charge, we will take your vehicle, you and any passengers to the nearest charge point or to your home address or planned destination. If your non-electric vehicle runs out of fuel, we will take your vehicle, you and any passengers to the nearest fuel refilling station or to your home address or planned destination. Please note, there is a limit of two call-outs per year to cover this event during the term of the policy.
Exclusions
Kia Assured Assist does not cover the following:
1. Any caravan/trailer where the total length exceeds 23 feet or where it is not attached to the Vehicle with a standard towing hitch;
2. Contracts not registered with Us;
3. The cost of any parts, components or materials used to repair the Vehicle;
4. Any costs or expenses not authorised by Our Rescue Controllers;
5. The cost of food, drinks, telephone calls or other incidentals;
6. The cost of alternative transport;
7. The cost of fuel, oil or insurance for a hire vehicle;
8. The recovery of the Vehicle and passengers if repairs can be carried out at or near the scene of the Breakdown within a reasonable time. If recovery takes effect we will only recover to one address in respect of any one Breakdown;
9. Overnight accommodation or car hire charges;
10. Breakdowns caused by failure to maintain the Vehicle in a roadworthy condition including maintenance of proper levels of oil and water. If, in the opinion of Our recovery operator, the Vehicle is found to be unroadworthy due to lack of maintenance, unless servicing records can be provided, We may terminate Your Assistance package immediately notifying You by letter what action We have taken;
11. Vehicles where service cannot be effected because the Vehicle does not carry a serviceable spare wheel of the correct size for Your Vehicle;
12. Any request for service if the Vehicle cannot be reached due to snow, mud, sand or flood or where the Vehicle is not accessible or cannot be transported safely and legally using a standard transporter;
13. Any request for service if the Vehicle is being used for motor racing, rallies, public hire, private hire or any contest or speed trial or practice for any of these activities;
14. Overloading of the Vehicle or carrying more passengers than it is designed to carry;
15. Claims not notified prior to expenses being incurred;
16. The charges of any other company (including Police recovery) other than Our recovery operator;
17. Loss or damage to the Vehicle or its contents;
18. Direct or indirect loss, damage or liability caused by, contributed to or arising from:
a) Ionising radiation or contamination by radioactivity from an irradiated nuclear fuel or from nuclear waste from the combustion of nuclear fuel; b) the radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or nuclear component thereof;
c) any results of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, military or usurped power;
19. Any false or fraudulent claims;
20. Failure to comply with requests by Us or Our recovery operators concerning the assistance being provided;
21. Fines and penalties imposed by courts.
22. Any chargeswhere You, having contacted Us, effect recovery or repairs by other means;
23. Ferry and Toll chargesoutside of Mainland UK;
24. Any claims relating to the following:
- Vehicles in excess of 35 cwt-3.5 tonnes;
- Vehicles more than 17 feet long, six feet three inches wide or eight feet high;
25. Any service or insurance cover where remedial action has not taken place following a previous Breakdown;
26. More than six callouts per contract per year;
27. Claims in excess of £2,500 in any one year.
1. We will provide cover if:
a) You have met all the terms and conditions within this contract;
b) The information provided to Us, as far as You are aware, is correct;
2. The driver of the Vehicle must remain with or nearby the Vehicle until help arrives;
3. We may cancel the contract by sending seven days’ notice to Your last registered address;
4. Under normal circumstances no refunds will be made under this Assistance package and in no circumstances if a claim has been made; Kia Assured Assist is provided by Call Assist Ltd. Should You wish to contact Us, please send Your correspondence to: Call Assist Ltd, Axis Court, North Station Road, Colchester CO1 1UX. Kia Assured Assist Helpline: 0344 573 8176
Your MOT test is a vital part of motoring and makes sure that Your car is safe for the year ahead.
Kia Assured MOT Test Cover has been specifically designed to make sure you enjoy trouble-free motoring by providing extra protection against the costs that can arise at your MOT test.
Should your vehicle fail its MOT test it is covered for the cost of repair or replacement of an extensive range of components, up to a total value of £1,000 including VAT.
Kia Assured MOT Test Cover protects you should the following fail your MOT test: Lamps, reflectors and electrical equipment; Steering and suspension; Brakes; Seat belts and Supplementary Protection Notice
1. Data Protection
Car Care Plan Limited (the “Data Controller”) are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which the Data Controller processes your personal data. For more information please visit www. view-privacy- policy.co.uk.
2. Use of Your Personal Data
The Data Controller may use the personal data it holds about you for the purposes of providing insurance, handling claims and any other related purposes (this may include underwriting decisions made via automated means), for offering renewal, research or statistical purposes and to provide you with information, products or services that you request from the Data Controller or which the Data Controller feels may interest you. The Data Controller will also use your data to safeguard against fraud and money laundering and to meet the Data Controllers general legal or regulatory obligations.
3. Disclosure of Your Personal Data
The Data Controller may disclose your personal data to third parties involved in providing it with products or services, or to service providers who perform services on the Data Controllers behalf. These include group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, fraud detection agencies, loss adjusters, external law firms, external auditors and accountants, regulatory authorities, and as may be required by law.
4. International Transfers Of Data
The Data Controller may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where The Data Controller transfers your personal data outside of the EEA, the Data Controller will ensure that it is treated securely and in accordance with the Legislation.
5. Your Rights
You have the right to ask the Data Controller not to process your data for marketing purposes, to see a copy of the personal information held about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of your data to be provided to any controller and to lodge a complaint with the local data protection authority.
6. Retention
Your data will not be retained for longer than is necessary, and will be managed in accordance with the Data Controllers data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiry of the contract, or the Data Controllers business relationship with you, unless the data must be retained for a longer period due to business, legal or regulatory requirements. If you have any questions concerning the Data Controllers use of your personal data, please contact The Data Protection Officer, Car Care Plan Limited,
Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG, England. (SRS); Body, structure and general items; Fuel and emissions test.
Lamps, Reflectors and Electrical Equipment Lamps (including Xenon, HID, LED), reflectors, indicators, bulbs, headlamp levelling and cleaning devices (when fitted for HID or LED headlamps) are covered for failure due to breakage, discolouration, misalignment, water ingress, and corrosion. Failure of the horn. Battery retaining bracket/stay/support for failure due to insecurity (please note the battery is not a covered item). Tyre pressure monitoring systems (TPMS) are covered for failure due to: Breakage, water ingress, and corrosion. Switches, instrument panel, warning lights and wiring are specifically excluded.
Steering and Suspension Manual and power steering units, operation of steering lock (where fitted), drag links, track rods/ ends, transmission shafts, CV joints and boots, shock absorbers, road springs, wishbones, anti-roll bar links, swivel joints, mountings, sub frames and wheel bearings are covered for failure due to: Wear, seizure, leakage, and insecurity. Steering wheel is covered for cracks or fractures.
Brakes- Brake master cylinder, wheel cylinders, calliper's, discs, drums, electronic parking brake control, Electronic Stability Control (ESC) components, load compensator, ABS, modulator/sensors and brake pipes, hoses, cables are covered for failure due to wear, leakage, seizure, splits/cracks, corrosion, adjustment and electrical failure. Brake frictional material is excluded. Seat Belts and Supplementary Restraint System (SRS) Mountings, belts, retractors and buckles, SRS components including airbags, seat belt pretensioners and seat belt limiters are covered for failure due to wear, non-function and insecurity. Body, Structure and General Items Vehicle structures covered for corrosion. Accident damage is specifically excluded. Engine mountings for excessive movement, if insecure/fractured or damaged.
Fuel and Emissions- Throttle body, airflow meter, lambda sensor, EGR valve, catalytic convertor, fuel injection ECU and DPF sensors are covered for failure to meet MOT exhaust gas emission standards. Warning lights, fuel leaks, tuning and adjustments are not covered. Any damage caused by contaminated fuel and/or inappropriate fuel is specifically excluded.
Drivers View of the Road- Windscreen wiper arms and blades, windscreen wiper motors and washer motors. All other components are excluded by Kia Assured MOT Test Cover.
Please note your Kia Assured MOT Test Cover does not cover the following:
1. Accidental or malicious damage;
2. Windscreen, tyres, wheels, exhaust systems, catalytic convertors for corrosion or damage;
3. The cost of MOT test, re-test and repairs not completed within 30 days of issue of the MOT Test Certificate Report VT30;
4. Any loss, damage, liability or expense directly or indirectly caused by or contributed to, or arising from, the use Operation, as a means for inflicting harm, of any system, software programme malicious code, virus or process or any other electronic system.
How to Claim:
In case your vehicle fails its MOT test, all you have to do is to ensure that the MOT test centre is aware you have Kia Assured MOT Test Cover and hand over: This MOT Test Cover information and your Validation Certificate; The previous valid MOT Certificate and the VT30 form noting the reasons for failure.
The repairer must then seek authorisation Administrator on 0344 573 8047 to carry out all necessary repairs and providing your claim is valid, you will only have to sign the repair invoice. Please note, no repairs must be undertaken without the prior approval of the Administrator.
General Conditions
Please carefully read the following terms and conditions.
1. Kia Assured MOT Test Cover does not cover:
(a) Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed;
(b) Any loss in excess of the maximum claim liability of £1,000 (including VAT);
(c) Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement;
(d) Any Vehicle used for hire or reward (e.g. taxis, self-drive hire, driving schools, etc) or any commercial Vehicle over 3.5 tonnes GVW or a Vehicle used in any sort of competition, rally or racing of any kind;
(e) Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover;
(f) Any damage occurring which is due in whole or in part to any type of accident or any act of omission which is willful, unlawful or negligent;
(g) Any loss, damage or failure which, in the opinion of a qualified engineer appointed by the Administrator, was caused wholly or partially from a lack of maintenance or neglect in taking reasonable preventative steps;
(h) Any MOT test or re-test fee.
2. Only one MOT Test Cover claim is permissible per 12 months of cover.
3. MOT Test Cover is not transferable and is only valid for the vehicle stated.
4. All claims must be supported by a VAT receipted invoice from your repairer.
5. Vehicle service schedule – the vehicle must be serviced to comply with the manufacturer’s service schedule and failure to do so will invalidate your claim. If you fail to follow manufacturer’s recommended service guidelines, this MOT Test Cover may not apply. When you have your vehicle serviced, there is a maximum of 500 miles or four weeks tolerance, whichever occurs first. It is important that you retain your service receipts as they may be required to validate any claim you make.
6. The reimbursement for any claim under this MOT Test Cover shall not exceed the vehicle manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components and we may insist upon the use of manufacturer’s equivalent parts up to the maximum aggregate claim liability of £1,000 (including VAT) per 12 month period of the MOT Test Cover.
7. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay the charges if such dismantling proves that the failure is not covered by the MOT Test Cover. The Administrator reserves the right to subject the failed parts to expert assessment.
8. The MOT Test Cover will not cover any component covered by any other existing warranties or insurances.
9. If any claim is fraudulent in any respect all benefits under this cover will be forfeited. We shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported by the Administrator in writing.
10. Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom. This MOT Test Cover does not become effective until it has been registered by the Administrator and a Validation Certificate has been issued.
11. The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer.
12. This MOT Test Cover does not cover accidental or malicious damage or neglect or any component noted as advisory on the VT30.
13. You must have a minimum of three months MOT remaining on your vehicle at the point of buying Kia Assured MOT Test Cover. Claims cannot be made within the first 90 days of cover.
Cancellation Rights
You have the right to cancel this cover within 14 days of receiving your Validation Certificate. Should you wish to cancel within this period please contact either your supplying dealer or the administrator who will arrange cancellation and full refund. Unless cancelled in accordance with the cancellation rights detailed above, no refund will be made and in no circumstances if a claim has been made. There will be no refund if this product was provided free of charge.
How To Make A Complaint About Your MOT Test Cover:
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator on 0344 573 8047, or in writing to:
The Complaints Team Kia Assured MOT Test Cover
Jubilee House
5 Mid Point Business Park
Thornbury
West Yorkshire BD3 7AG
You can also email the administrator at:
complaints@motor-admin.com
Please tell the administrator your name and your claim number or product number. Calls to the administrator may be recorded. The administrator will contact you within five days of receiving your complaint. In some cases, this will be to acknowledge your complaint, but in others it may be to give you a full reply. If the administrator cannot deal with your complaint within five working days, they will aim to give a full reply within 28 days. In complex cases, or where further investigation is needed, this may take longer and they will let you know if this is the case. This procedure is in addition to your legal rights as a consumer. We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.
To make a complaint to the Motor Ombudsman you can either call their information line or fill in an online form at www.themotorombudsman.org/consumers/make-a- complaint.
Please note: The Motor Ombudsman can only deal with your complaint if you have already complained direct to the administrator and at least eight weeks have passed since you did that. Complaints to the Motor Ombudsman must be made within 12 months of the administrator’s final response.
1. Data Protection
Car Care Plan Limited (the “Data Controller”) are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which the Data Controller processes your personal data. For more information please visit www. view-privacy- policy.co.uk.
2. Use of Your Personal Data
The Data Controller may use the personal data it holds about you for the purposes of providing insurance, handling claims and any other related purposes (this may include underwriting decisions made via automated means), for offering renewal, research or statistical purposes and to provide you with information, products or services that you request from the Data Controller or which the Data Controller feels may interest you. The Data Controller will also use your data to safeguard against fraud and money laundering and to meet the Data Controllers general legal or regulatory obligations.
3. Disclosure of Your Personal Data
The Data Controller may disclose your personal data to third parties involved in providing it with products or services, or to service providers who perform services on the Data Controllers behalf. These include group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, fraud detection agencies, loss adjusters, external law firms, external auditors and accountants, regulatory authorities, and as may be required by law.
4. International Transfers Of Data
The Data Controller may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where The Data Controller transfers your personal data outside of the EEA, the Data Controller will ensure that it is treated securely and in accordance with the Legislation.
5. Your Rights
You have the right to ask the Data Controller not to process your data for marketing purposes, to see a copy of the personal information held about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of your data to be provided to any controller and to lodge a complaint with the local data protection authority.
6. Retention
Your data will not be retained for longer than is necessary, and will be managed in accordance with the Data Controllers data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiry of the contract, or the Data Controllers business relationship with you, unless the data must be retained for a longer period due to business, legal or regulatory requirements. If you have any questions concerning the Data Controllers use of your personal data, please contact The Data Protection Officer, Car Care Plan Limited,
Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG, England.
