Article By Jodie Weeks

Volvo Product Specialist Northampton

Bells Motor group is a franchised Volvo retailer with dealerships in Northampton & Bedford.

Volvo Cars vision is to be the UK’s most desired and progressive premium car brand. Their success will be driven by making life less complicated for people, alongside continuing to strengthen their commitment to safety, quality and the environment.

A great brand needs great people

To achieve their growth ambitions my client is looking to expand their sales team with Product Specialists who can take pride in bringing Volvo’s brand values to life, and ensure all customers enjoy the best possible experience within the retail environment.

They are looking for dynamic and self-motivated individuals with experience in a customer centric role.

- with customer focus…..

You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow your skills and knowledge.

- and Team spirit!

You will need to form effective working relationships within both sales and aftersales departments as well as customers.Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.

Your role will be to support the sales team in the following areas:

  • Providing customers with specific and relevant information about new and used Volvo Cars, accessories and merchandise.
  • Planning and performing product presentations to customers on new and used cars.
  • Supporting the planning, managing and delivery of test drives.
  • Offering additional product insight to both sales and aftersales customers.
  • Managing retailer product display and accessory merchandising
  • Planning, managing and delivering customer handovers for new and used cars

As a Product Specialist, confident communication skills are key: face-to-face, on the phone and in the digital environment.

If your application is successful, you will be enrolled on the Volvo Product Specialist certification programme; designed to give you all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning and self-study.

And it doesn’t stop there – you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.

The rewards are great when working for a Volvo Cars Retailer. Alongside a generous basic salary of £20,000 you can earn a quarterly customer satisfaction bonus that could take your earnings up to £22,000 per annum, with four weeks holiday plus bank holidays per annum. After a qualifying period, you will be eligible for our employee car scheme.

This is a full-time position, which includes weekend work, although we may consider applications from individuals who wish to job share.

Please send a copy of your CV to John Peasland and Michael Fuller -